Privacy policy

Last updated: October 6, 2026

ERT DTF LAB is operated by ERT PRINT LAB LLC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit ertdtflab.com, create an account, place an order, upload artwork, contact us, or otherwise use our products and services.

Our online store is powered by Shopify. Shopify and other service providers may process personal information on our behalf in order to provide the Services.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

This may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order and Transaction Information

This may include:

  • Products ordered
  • Product sizes and specifications
  • Order history
  • Shopping cart activity
  • Payment status
  • Shipping information
  • Returns, refunds, reprints, or cancellation information

Payment Information

Payments are processed by Shopify and/or third-party payment providers.

Depending on the payment method used, payment providers may process:

  • Credit or debit card information
  • Billing information
  • Payment authorization information
  • Transaction details

ERT DTF LAB does not necessarily receive or store complete payment card numbers.

Account Information

If you create a customer account, we may collect information associated with that account, including your login credentials, account preferences, order history, and related settings.

Artwork and Uploaded Content

When ordering custom DTF products, you may provide or upload:

  • Artwork
  • Logos
  • Images
  • Graphics
  • Designs
  • File names
  • Production instructions
  • Other customer-supplied content

We process this information in order to produce and fulfill your custom order.

Communications

We may collect information you provide when you contact us by email, customer support, contact forms, or other communication channels.

Device and Usage Information

We may automatically collect certain technical information when you use our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Interaction with the website
  • Approximate location derived from IP address
  • Cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you, when you place an order, create an account, upload artwork, contact us, or otherwise provide information;
  • Automatically, through cookies, pixels, analytics technologies, and similar tools;
  • From Shopify and our service providers, when they process transactions or provide services on our behalf;
  • From payment providers, shipping carriers, and business partners involved in fulfilling your order;
  • From other lawful sources, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

To:

  • Process and fulfill orders
  • Produce custom DTF transfers and gang sheets
  • Review uploaded artwork
  • Process payments
  • Ship orders
  • Provide tracking information
  • Handle customer service inquiries
  • Process replacements, reprints, refunds, or cancellations

Customer Accounts

To create, maintain, and manage customer accounts and order history.

Communication

To communicate with you regarding:

  • Orders
  • Shipping
  • Account activity
  • Customer service
  • Product or policy updates
  • Other transactional matters

Security and Fraud Prevention

To:

  • Verify transactions
  • Detect fraudulent activity
  • Prevent abuse
  • Protect our business, customers, website, and payment systems

Business Operations

To:

  • Operate and improve our website
  • Analyze website usage
  • Improve our products and customer experience
  • Manage business records
  • Comply with legal and accounting obligations

Marketing

Where permitted by applicable law and where required with your consent, we may use your information to send marketing communications or display relevant advertising.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Maintain shopping carts
  • Understand website traffic and usage
  • Measure performance
  • Prevent fraud
  • Provide advertising and analytics services

You may be able to manage certain cookie preferences through our website or your browser settings.

Disabling certain cookies may affect the functionality of the website.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide the Services.

These may include:

Shopify

Our online store is hosted and powered by Shopify. Shopify may process personal information in connection with website hosting, checkout, customer accounts, analytics, and related services.

Payment Providers

Payment processors may receive information necessary to process and verify payments.

Shipping and Logistics Providers

We may share information such as your name, address, phone number, email address, and order information with carriers and logistics providers in order to deliver your order.

Production and Operational Service Providers

Because products may be produced and fulfilled through operations located in Turkey, information necessary to manufacture and fulfill your order may be processed outside the United States.

This may include order specifications, artwork, shipping information, and related production information.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting
  • Email
  • Analytics
  • Customer support
  • Fraud prevention
  • Accounting
  • Cloud storage
  • Business administration

These providers may process personal information only as reasonably necessary to provide their services.

Legal and Regulatory Requirements

We may disclose personal information where required or permitted by law, including to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights
  • Prevent fraud or abuse
  • Enforce our agreements

Business Transactions

If ERT PRINT LAB LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where permitted by law.

6. International Data Transfers

ERT PRINT LAB LLC is a U.S. company and ERT DTF LAB may use production, operational, and service providers located in other countries, including Turkey.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, we take reasonable measures to ensure appropriate safeguards are used for international transfers of personal information.

7. Customer Artwork and Files

Customer-uploaded artwork and production files may be stored and processed for purposes including:

  • Order production
  • Quality control
  • Customer support
  • Reprints or replacements
  • Recordkeeping

We do not claim ownership of customer-supplied artwork solely because it is uploaded to our Services.

Customers remain responsible for ensuring that they have the legal right to use and reproduce all artwork submitted to us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders
  • Providing customer support
  • Maintaining transaction records
  • Meeting tax, accounting, and legal obligations
  • Preventing fraud
  • Resolving disputes
  • Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials used to access our Services.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of your information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise applicable rights regarding targeted advertising or data sharing

Certain rights may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact us at:

support@ertdtflab.com

We may need to verify your identity before processing certain requests.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on applicable law, these rights may include:

  • Right to know
  • Right to access
  • Right to correct
  • Right to delete
  • Right to obtain a portable copy of personal information
  • Right to opt out of certain targeted advertising, sale, or sharing of personal information
  • Right not to be discriminated against for exercising privacy rights

Where applicable, privacy choices may be available through the Your Privacy Choices link on our website.

12. Children’s Privacy

Our Services are not intended for children under the age required to legally enter into a purchase transaction in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Our Services
  • Technology
  • Legal requirements
  • Regulatory requirements

When we update this Privacy Policy, we will revise the Last updated date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, contact us at:

ERT PRINT LAB LLC
ERT DTF LAB
Website: ertdtflab.com
Email: support@ertdtflab.com

Mailing Address:
30 N Gould St, #59734
Sheridan, WY 82801
United States